Room 214: a leak from first sight to fixed
One fault, logged as a work order with a photo at 09:40 and traced through assignment, repair and record.
The situation
At 09:40 a housekeeping attendant finds water pooling under the shower in room 214. The next guest is due at 14:00. In many hotels this becomes a note in a book at the front desk. Here it becomes a work order.
What each role sees
- Housekeeping
- The room, a priority level and a photo attachment. Logging the fault takes under a minute.
- Maintenance
- The work order with its photo, priority and room, assigned to the right person before they have to ask.
- Management
- Open work orders ranked by priority, with the room grid showing 214 in the Maintenance status.
How it plays out
- The attendant opens room 214, creates a work order, sets the priority to High and attaches a photo. The room switches to Maintenance status on the grid.
- The work order is assigned to Omar K. in maintenance. The manager's open work orders list shows it at the top.
- Omar opens the work order, sees the photo and knows what to bring before he reaches the room.
- Omar closes the work order. Room 214 leaves Maintenance status.
- The work order stays in the audit trail with its photo and timestamps, so anyone can see what happened and when.
What to take from it
The fault is written down once, by the person who found it, and reaches the person who fixes it without a phone call or a handover note.